Privacy Policy

Effective Date: 13.10.2025

Welcome to Grassroots Golf.
We value your privacy and are committed to protecting your personal data.
This policy explains how we collect, use, and safeguard your information when you use our website www.grassrootsgolf.org.uk (the “Site”) or our coaching services.

1. Who We Are

Grassroots Golf provides golf and life skills coaching.
For the purposes of the UK General Data Protection Regulation (UK GDPR), we are the data controller of the personal data you provide.

Contact details:
📍 Grassroots Golf
📧 jon@grassrootsgolf.org.uk

2. The Information We Collect

We may collect and process the following types of personal data:

• Identity & Contact Information — name, email address, phone number, and any details you provide via forms or bookings.

• Booking & Payment Information — details necessary to confirm and manage your sessions

• Usage Data — information about how you use our Site, such as pages visited, time spent, and referring links.

• Communication Data — messages, testimonials, or feedback you send us.

We do not collect sensitive personal data (e.g. health, race, or biometric data) unless it’s relevant to your coaching programme and you choose to provide it voluntarily.

3. How We Use Your Information

We process your personal data to:

• Provide and manage coaching sessions and client communications

• Respond to enquiries or requests

• Process payments and bookings

• Send updates, tips, or newsletters (only if you’ve opted in)

• Analyse site performance and improve our services

• Comply with legal or regulatory requirements

We will never sell or rent your personal information to third parties.

4. Lawful Bases for Processing

Under UK GDPR, we rely on one or more of the following legal bases:

• Consent – when you opt in to receive marketing or communications.

• Contract – to provide coaching services or fulfil a booking.

• Legitimate Interests – to improve our business, website performance, or customer experience.

• Legal Obligation – where we must process data to comply with law.

5. How We Share Your Data

We only share personal data with trusted third parties who support our business operations, such as:

• Squarespace (website host and analytics)

• Email & CRM providers (for communication and marketing, if opted in)

• Payment processors (for secure transactions)

All third parties are required to keep your data safe and process it in accordance with data protection law.
We do not allow them to use your information for their own marketing purposes.

6. Cookies and Analytics

Our Site uses cookies and analytics tools (such as Squarespace Analytics and Google Analytics) to understand visitor behaviour and improve our services.

You can control or disable cookies in your browser settings. For more information, see Squarespace’s own Cookie Policy and Google’s Privacy Policy.

7. Data Retention

We only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including any legal, accounting, or reporting requirements.

When data is no longer needed, it will be securely deleted or anonymised.

8. Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal data

• Request correction of inaccurate data

• Request erasure (“right to be forgotten”)

• Object to or restrict processing

• Withdraw consent at any time (where processing is based on consent)

• Request transfer of your data to another provider (data portability)

To exercise these rights, please contact us at jon@grassrootsgolf.org.uk.
We may ask for proof of identity before fulfilling your request.

9. Data Security

We use appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure, or alteration.

Although no online system is completely secure, we take data protection seriously and work only with platforms that meet high security standards.

10. Third-Party Links

Our Site may include links to other websites (for example, social media or payment pages).
We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before submitting personal data.

11. Children’s Privacy

Our services are designed for children, where a responsible adult provides information on behalf of the child.
If we become aware that we have collected personal data from a child, we will delete it immediately.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
When we do, the new version will be posted on this page with an updated effective date.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:

Grassroots Golf
📧 jon@grassrootsgolf.org.uk

If you are dissatisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.